Project Details

[Return to Previous Page]

AI for ISSIP Onboarding Workflow: Design and Evaluation

Company: ISSIP.org (The International Society of Service Innovation Professionals)

Major(s):
Primary: IE
Secondary: CMPSC

Non-Disclosure Agreement: NO

Intellectual Property: NO

Building on the work of three previous PSU Learning Factory teams that explored the use of new AI tools to help ISSIP volunteers create content (service system innovation historic case study playbook), scale performance (AI digital twin), and accelerate onboarding (Guidebook for Service Roles), this time the student team will focus on using AI to transform the critical one-hour of manual onboarding into a partial self-service and full self-service offering to new ISSIP participants and volunteers. The one hour on-boarding manual design includes: (1) learning service system innovation concepts, (2) learning the ISSIP constellations of platforms, and (3) learning the ISSIP annual calendar of programs and events to participate, contribute, and develop as a service innovation professional. A pre-test and post-test will need to be designed with the help of generative AI. The workflow will have to be optimized. Qualitative and quantitative measures of the improved workflow will need to be created and evaluated. Five Key Deliverables:(1) ISSIP One-Hour Onboarding Design (workflow for manual and self-service), (2) Whitepaper, (3) Presentation, (4) Script, (5) Final Recorded Presentation.